Striking Similarities Between Social Media and Warcraft

WoW2World of Warcraft celebrated its 7th Anniversary this past November, Facebook will turn eight this February and Twitter will hit the big six in the Spring of 2012. While you would never think Warcraft and Social Media would have much in common it is really quite funny how many striking similarities exist. Being engaged with social media and having a love for Blizzard games for almost twenty years, I chose to highlight my favorites. “For the Alliance!”

1. Popularity

Social Media and Warcraft are obviously widely popular. Social media is a bit more accessible and most accounts are free while Warcraft charges 14.95 USD per month. Facebook has over 800 million registered users. Blizzard’s online masterpiece claims over 12 million paid accounts.

2. Social Good

Blizzard is a very generous company that’s involved with Make-A-Wish Foundation and St. Jude Children’s Research Hospital. Social media groups like the weekly #DadChat on Twitter (Thursdays 8pm CST) hosted by Bruce Sallan (@BruceSallan) have incorporated online charity auctions to raise money for causes.

This graphic says it all and highlights the convergence of social media and Warcraft for social good.

WoW Charity

When Blizzard upgraded their server hardware, they auctioned off the servers as Warcraft memorabilia for St. Jude

3. Addons

As soon as someone develops a “killer” application or game such as Twitter or Warcraft other developers create useful programs to hook in to these applications that are intended to make life easier and make a buck. These programs are called addons. One of my favorite for social media is Buffer (by Leo Widrich aka @Leowid) while in Warcraft you cannot live without Atlas Loot or Deadly Boss Mods. Hats off to all the addon developers out there!

4. Online Communities

Online communities have been huge in Warcraft. Players flock to helpful community sites such as Tankspot, Elitist Jerks and Blizzard’s Battle.net forums. In the social media world we now have Google Circles, Facebook groups and collaborative blogging communities such as 12Most.com.

5. Mega Conferences

Blizzard hosts the widely anticipated and popular BlizzCon every Fall while social media boasts huge tweet ups at BlogWorld Expo and SXSW Interactive. All are fantastic opportunities to engage with other passionate people.

6. Achievements

Who doesn’t like getting rewarded and acknowledged for achievements in life? Social Media’s Klout revamped their achievements late in 2011 while Blizzard added individual achievements to the game with the 2008 Wrath of the Lich King expansion and guild achievements in the 2010 Cataclysm release. I do like my Gaudy Winter Veil Sweater better than any Klout achievement.

Klout Achievements

Klout Achievements

 

WoW Achievements

WoW Achievements – You earn these!!!

7. Self Proclaimed Gurus/Elites

We all know about the Twitter account descriptions claiming guru status for all things social media. In Warcraft there are those annoying players who claim to be elite at the game and know all things Warcraft. Another term for them is “Leets.”

I prefer to live by the words of Socrates. “The only true wisdom is in knowing you know nothing.”

8. Tribes/Guilds

For bloggers Tribber offers the ability for people with the same subject matter focus to group up in tribes to share each others blog posts. In Warcraft you have guilds that exist for the same purpose except the focus is on leveling, raiding, player vs. player (PvP) combat, or all of the above. Would you believe that some guilds are actually sponsored and paid in real life to play Warcraft?

Shadow Priest BrandFlair with his trusty Core Hound Pup – Ha!

9. Spam

That is right “tweeple.” Spam is everywhere, not just on Twitter via #TeamFollowBack or auto Direct Messages (DM’s). In Warcraft you have Trade Chat and the spammers clutter the chat waves with offers to sell WoW gold or in game goods for real life dollars (for real). Spam everywhere is a huge problem and big business.

10. Perks/Loot

Those actively involved in social media AND having a solid Klout ranking (as we all know those don’t go hand in hand) get offers for perks. Perks are products and services from companies wishing to expose the Klout community to their brands.

In Warcraft you don’t just get perks randomly and the primary perk is referred to as loot. In other words, level up your account, take out bad guys and take their loot. No random algorithm.

11. Trolls

The Urban Dictionary defines a Troll as “one who posts a deliberately provocative message to a newsgroup or message board with the intention of causing maximum disruption and argument.” Yep. That about sums it and trolls exist (as you may know) in social media and Warcraft (via in game chat and forums).

Note that Trolls are also a character race in Warcraft and are part of the Horde faction. No relation to the annoying angry online people with a chip on their shoulders and upside down smiles. “For the Horde!”
Core Hound Pup

Core Hound Pup

The Warcraft Core Hound Pup vanity pet

12. Account Hackers

If an account with passwords exists so will hackers. There have been many social media friends and Warcraft friends who have had their accounts hacked. Identity theft is a common danger. In Warcraft the hackers break into accounts to steal gold and items to sell in the real world for money. Either way the end result is a hassle and it stinks.

The good news for Warcraft players is that Blizzard offers hardware (token keys) as well as iPhone application authenticators that must be used when logging on. Those attaching an authenticator to their account are gifted a cute little Core Hound Pup vanity pet (love mine) to follow their character around in game.

Perhaps Twitter and other social media providers will learn from this and offer an authenticator option of their own (and give away free puppies).

Hope you enjoyed a slightly different take on social media and gaming. Please let me know any additional similarities between social media and Warcraft I may have left out and of course “Remember the Sunwell!”

 

This post originally ran on 12 Most January 13th, 2012.

What’s In A Number Anyway? Be Your Brand Not Your Klout!

"Klout Nerf 2011"

Wednesday October 26th, 2011. A day that will go down in socialsphere infamy! “The Great Klout Nerf!”

I personally joke each time Klout applies a change to their algorithm as it seems they slap some code in without proper testing and tuning. It is “A” benchmark but not “THE” benchmark. A data point does not define who we are or who we engage with each day.

Unfortunately for me I took a 8 point bounce which I do not understand and find humorous. I was happy at my range of 67-70 but overall could care less. I am sad to say that some people ended up being outright nasty to me because of a number that I have no control over. It was the first day I felt sad as a member of the socialsphere. A few people were beating up on me because my Klout went up.

Many of the responses and posts acknowledge that Klout’s algorithm changed and impacted scores but not many discuss what it really means or what the changes may have been.

A very basic definition of an algorithm is a step-by-step procedure for calculations. Most people do not understand or care about algorithms because they seems to techie. That is why I like to “momify” technology topics. In other words how would I explain a concept to my mom so she understands and can explain it to her friends.

In the case of Klout think of their algorithm as a bread recipe and the loaf of bread as your Klout score. They started with a basic set of ingredients using different weightings and measurements and a process for “baking” it all together and produced the initial Klout score. Just like a recipe you can tweak it and yield different results whether they be desirable or not.

It is safe to say that Klout’s recipe was initially weighted heavily on Twitter activity. Over the past few months they have been adding new social networks and applications into the mix. Facebook, LinkedIn, YouTube and WordPress to name a few. The issue is that Klout has never really given guidance in the form or “release notes” to spell out how those new ingredients affect the final Klout score. Without these release notes we are left to assume which is why people are angry. I consider Twitter, Facebook and LinkedIn as the primary networks on Klouts list for now. The others seem secondary and some even tertiary in their online impact and influence.

A few questions I have are:

1) Did Klout “buff” weightings on LinkedIn and Facebook activities such as public and private groups? I never felt they gave proper weighting to LinkedIn and Facebook beyond number of friends and connections. I assume the answer to this question would be yes as the only two reasons I can think of for my score going up lie in these two networks.

2) Did Klout “nerf” the weighting of Twitter activity? If so, how and why? I would say yes since most of the outcry is coming from the Twitter users.

3) If someone only has a Twitter account how are they weighted versus another person who uses LinkedIn and Facebook? To Jure Klepic’s point why should spammers like #TeamFollowBack who only reside on Twitter and add zero value carry a score of 77 while a professional who truly engages on and impacts the “Big 3″ social networks suffers in the rankings?

4) How much weight does a network like FourSquare have compared to Twitter?

5) What made one user take a 15 point dive and another an 8 point increase? Give us a few general user scenarios.

6) Did Klout test the new algorithm against a mirror set of data on a non production database before applying the new patch?  Comical that I have to ask this but I have my doubts.

7) Are there variances that appeared after the new algorithm went live that you did not see in testing or expect? If so what are they and are you working to fix them?

It really is not that hard. Blizzard has been making adjustments to their World of Warcraft in game algorithms for years but they are very good at communicating to their community in the form of blog posts, release notes and forums. In other words they engage with their customers.

I could go on and on with questions and suggestions for Klout but in the words of my good friend Daniel Newman, “Who cares?” Klout has never defined the people I engage with online. People matter for reasons that cannot be measured in “Likes” and “Re-Tweets.” Here are a few of my examples.

1. @Fonadlo – he calls it like he sees it and has epic knowledge of and passion for coffee.

2. @MikeHaydon – love of Australia and a fantastic Kangaroo marinade recipe.

3. @JanetCallaway – her simple “Aloha” takes us all to a sunny place.

4. @MargieClayman – wonderful talent for content curation and the beautiful Blog Library she is so lovingly building.

5. @BruceSallan – loves being a dad, hosts #dadchat and of course his hat.

6. @JessicaNorthey – her weekly “Yeeeeehah!” in the form of #CMChat with guest visitors like The Oak Ridge Boys. How cool!

7. @DabneyPorte and @MamaBritt – Diva dust! Nuff said!!!

8. @SeanMcGinnis & @DanielNewmanUV – A passion for creating 12Most. The first true “collaborative blogging community” where anyone can submit a post and have their ideas shared with the world.

9. @MqTodd and @Leowid – the “Tooltime” guys of the socialsphere. They make it fun and easy to understand!

10. @PegFitzgerald – Uber enthusiastic personality that comes through every tweet and makes us all smile ear to ear.

11. @AngelaMaiers – her skill for putting words together to create some of the most touching posts I read is amazing. Stunning command of language and expressing ideas.

12. @JKCallas – Dives deep into the topics he covers and is always open to helping anyone in the socialsphere understand them.

Excellent examples of different forms of influence and none defined by a simple number. Perhaps today is a good day to dump your Klout and find your Flair. Toss the number and define your personal brand.  Let’s call it the “BrandFlair Question.”

Answer this:

If this was your last day on Earth and you had just enough time to tell the world one word that sums you up what would it be? Would you give us a number because you care about your amplification or would you give us something else? Something that matters? Something real?

Got your answer? Good! Now go be your brand, not your number!